How it works

How it works: simple, friendly and in writing

From your first message to a warmer home, here’s what happens.

Illustration: talking a loft job through at the door

  1. Tell us about your home

    The kind of house, what you’d like and where. Not sure? Choose “Not sure yet”.

  2. We get in touch

    A friendly call or email to talk it through and answer your questions.

  3. We take a look

    We check the loft so your quote reflects your home.

  4. Your quote in writing

    The work, the material and the price.

  5. Your decision

    Take your time. Go ahead only if you’re happy.

  6. A warmer home

    Most lofts are done in a day, and we leave your home tidy.

Nothing starts until you’ve read it

Your quote explains the work in plain words: the material and depth, anything coming out, the hatch, pipes and airflow, and the price.

If we find something unexpected once we’re up there, we stop and tell you before anything changes.

Good questions to ask any installer

  • Which material would suit my home?
  • How will you protect my home while you work?
  • How will you keep the eaves clear and the loft ventilated?
  • Will you insulate and draught-proof the loft hatch?
  • How long will the work take, and will you take the waste away?

Common questions

How much does a quote cost?
Nothing. Quotes are free and there is no obligation to go ahead.
Do you need to come to my house?
For most jobs, yes, once, so we can see the loft before giving you a final price. For some simple jobs we can quote from photos.
How long does the work take?
Most lofts take a day or less. Removing old insulation, boarding or difficult access can take longer. Your quotation gives a time estimate.
Do I need to be at home?
Someone needs to let us in and show us the loft hatch. You don’t need to stay in the room.
Is the work guaranteed?
Eligible installations come with a written guarantee of up to 5 years. Your quotation says whether one applies, how long it runs, what it covers and anything you need to do to keep it valid.
Who does the work?
Our experienced loft insulation installers.
What if I’m not happy with something?
Tell us straight away and we will put it right where we can. Our complaints page explains the process.

Make your home warmer from the top down

Tell us what kind of home you have and we’ll send a free, written quote for your loft. No obligation.

Free quote
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